By now you probably know that all green and white California carpool lane decals are expiring January 1, 2019. (Click here for the current CARB program regarding the new red decals.) What you probably don't know is that the DMV call center does not always provide consumers with accurate information regarding a vehicle's eligibility. We used to guarantee decal qualification on our vehicles based on information given to us by the DMV call center, but we've learned that we simply cannot continue relying on that information. Don't Be fooled by dealers advertising their cars as "qualifies".
WHAT YOU NEED TO KNOW:
Our customers have encountered the following obstacles after applying for red decals.
1. No decals on vehicle AND DMV states that it qualifies. HOWEVER, after submission of the application for final review, red decals were DENIED because at some point in time, decals were in fact issued to the vehicle, but were never affixed to it.
2. Vehicle with green or white decals, AND DMV states it qualifies for a red decal upgrade because the decal's issuance date is after 2017. HOWEVER, after submission of the application for final review, red decals were DENIED because the issuance date of the green or white decals was actually prior to 2017, making the vehicle ineligible for red decals.
Until such time that these inconsistencies are addressed, it looks like the only way to be certain that you'll be driving in a carpool lane after January 1, 2019 is to simply find a vehicle with red decals already affixed to it.
If you've had similar issues that you'd like us to share, please contact us and we'll be happy to share your story.